Refund policy
↩️ Returns & Exchanges
We stand behind every piece we make. Please read our policy carefully before placing your order.
Exchanges
We gladly accept exchanges on non-customized, non-personalized items within 14 days of delivery, provided the item is:
- Unworn and unwashed
- In its original condition with tags attached
- Free of stains, odors, or damage
To start an exchange, email us at support@outloud-apparel.com with your order number and the item you'd like to exchange. Once we receive and inspect the returned item we'll process your exchange promptly.
Store Credit
We do not offer cash refunds. If your item is returned and passes inspection, you will receive store credit for the value of the item, which can be used toward any future purchase at Outloud Apparel Co.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Custom or personalized items
- DTF printed items marked as custom orders
- Sale items
- Items that have been worn, washed, or damaged after delivery
Damaged or Incorrect Items
If you received a damaged or incorrect item please reach out to us within 48 hours of delivery at support@outloud-apparel.comwith a photo of the item and your order number. We'll make it right!
Have questions? We're here to help — reach out at support@outloud-apparel.com or through our Contact page.