FAQ
Got questions? We've got answers. If you don't see what you're looking for, reach out to us at support@outloud-apparel.com— we're always happy to help!
🛍️ Orders & Shopping
Q: How do I place an order?
Simply browse our collections, select your size and style, and add your items to your cart. When you're ready, head to checkout and follow the prompts. It's that easy!
Q: Can I change or cancel my order after placing it?
We begin processing orders quickly, so please contact us at support@outloud-apparel.com within 24 hours of placing your order if you need to make a change or cancellation. We cannot guarantee changes after that window but we'll always do our best to help.
Q: Do you offer gift cards?
Not yet — but they're coming soon! Join our email list to be the first to know.
👕 Products & Printing
Q: What printing methods do you use?
We use three methods depending on the design and garment:
- DTF (Direct to Film) — vibrant, full-color prints that are wash-durable and incredibly detailed
- Embroidery — premium stitched designs that give your piece a high-end, textured look
- Additional methods — we also work with other techniques depending on the custom order. Reach out to discuss what's best for your vision!
Q: How do I care for my DTF printed items?
To keep your print looking fresh:
- Wash inside out in cold water
- Tumble dry on low or hang dry
- Do not iron directly on the print
- Avoid bleach or harsh detergents
Q: How do I care for embroidered items?
- Wash inside out in cold water on a gentle cycle
- Lay flat or hang to dry
- Do not iron directly over the embroidery
Q: Will the colors look exactly like they do on screen?
We do our best to represent colors accurately, but screen displays can vary. DTF prints are vibrant and true to design — if you have specific color concerns feel free to reach out before ordering!
🎨 Custom & Personalized Orders
Q: Do you accept custom orders?
Yes! We love bringing your ideas to life. Whether it's a custom name, phrase, design, or fully personalized piece — we've got you. Reach out to us at support@outloud-apparel.com with your idea and we'll work with you from there.
Q: How long do custom orders take?
Custom orders typically take 5–10 business days depending on complexity and current volume. We'll give you an estimated timeline when you reach out!
Q: Can I get a proof before my custom order is made?
Absolutely — we'll send you a digital proof for approval before we print or stitch anything. Your satisfaction is our priority!
📦 Shipping & Returns
Q: How long does shipping take?
Orders are processed within 3–5 business days. Once shipped, standard delivery takes 3–7 business days. You'll receive a tracking number as soon as your order is on its way!
Q: Do you offer free shipping?
Yes! Enjoy free standard shipping on all orders over $75.
Q: Do you accept returns?
We accept exchanges on non-customized items within 14 days of delivery. We don't offer cash refunds — approved returns receive store credit. Check out our full Shipping & Returns page for all the details.
Q: My order arrived damaged or incorrect — what do I do?
We're so sorry! Please contact us within 48 hours of delivery at support@outloud-apparel.com with a photo of the item and your order number and we'll make it right immediately.
🏢 Wholesale & Bulk Orders
Q: Do you offer bulk or wholesale orders?
Yes! Whether you're outfitting a team, school, business, or group — we'd love to work with you. Bulk orders receive special pricing and we can accommodate large quantities. Reach out to us at support@outloud-apparel.com to get started!
Q: What's the minimum order quantity for bulk orders?
Minimums vary depending on the print method and style. Contact us and we'll find the right solution for your needs!
Q: I still have a question — how do I reach you?
We'd love to hear from you! Reach out at support@outloud-apparel.com or visit our Contact page. We typically respond within 1–2 business days.